Frequently Asked Questions
Everything you need to know about purchasing your next brass instrument.
How do you ensure the quality of Wessex instruments?
Every instrument undergoes a rigorous multi-stage quality control process, including a professional play-test and inspection by our master technicians before being dispatched to you.
What is your international shipping policy?
We ship our tubas and brass instruments worldwide using specialized couriers. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Do you offer a warranty on your instruments?
Yes, all new Wessex instruments come with a comprehensive 3-year warranty against manufacturing defects, giving you peace of mind with your investment.
Can I return an instrument if it is not right for me?
We offer a 14-day trial period. If you are not completely satisfied with your purchase, you can return the instrument in its original condition for a refund, minus shipping and restocking fees.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer various financing options in select regions to help make your purchase more affordable.
Are cases included with the instruments?
Most Wessex instruments are supplied with a high-quality, professional-grade hard case or premium gig bag as standard to ensure your instrument is protected during transport.